Are you looking for the best rug cleaners but don’t know what to ask them while hiring? We have got you covered with the top 6 most important questions you can ask any rug cleaning company before making the final move. Here are these questions:
1. Do you provide a result guarantee?
A competent and trustworthy organisation will always have an assurance, which will differ from one company to the next. You should be happy with the job that has been accomplished. Even if you are not satisfied with the results, you can ask the professionals to clean the rug again. With a written guarantee, you have the right to get the best service.
2. What is your level of qualification?
The best rug cleaners are well-trained in rug care, not simply carpet repair. Many of us in the rug cleaning and restoration profession began as carpet cleaners, but caring for hand-knotted natural rugs needs significantly more training and expertise. A rug cleaning certification demonstrates that you have a solid understanding of the theoretical components of rug cleaning as well as hands-on experience.
3. Are you able to provide client references?
A corporation that has been in business for a long time should have a list of references ready for review. When selecting a rug cleaning Melbourne business, online references are an excellent place to start but don’t depend only on them.
An excellent piece of advice is to request verifiable references, such as those from housekeeping managers or concierges at hotels and private apartment buildings. If a firm has a large number of clients in your neighbourhood, they may be able to provide a reference from one of your neighbours.
4. Do you have insurance?
Liability insurance is the most crucial sort of insurance in this case. This implies that if they do any harm, their insurance will pay it. Let’s imagine anything goes wrong during the cleaning procedure, and the rug is harmed – unlikely, but it may happen. Their insurance will cover the cost of replacing the flooring as well as any additional expenses.
5. Do you have any experience cleaning Persian rugs?
Training and certifications alone give a person the right to call oneself a competent professional, but only experience can turn them into a genuine master of their field. If you choose a company that cleans all types of wool, silk and handcrafted rugs, you won’t have to worry about their cleaning techniques.
6. What tools and solvents do you use for cleaning rugs?
You should always choose a company that uses green solvents for cleaning your floorings. Green or environment-friendly cleaning agents are safe for rugs, pets and kids. They also don’t have any after-effects on dyes. Also, ask them about their cleaning tools and machines.
Ask all these questions, and feel free to add your list of questions. Don’t hesitate to solve your doubts by asking relevant questions. After all, you are going to give your precious rug in someone else’s hand.